Because our approach at Mastantuono & Coffee is to help people overcome their problems, we invest extensive resources and staff time counseling our clients and guiding them through the unfamiliar process involved in a court case or investigation.
Guadalupe brings her legal experience and customer service skills to these efforts, ensuring consistency and attention to our client service. She has 10 years of experience working in the legal field, and providing support to attorneys and their clients to ensure clear communication.
We understand that questions and concerns arise outside of attorney meetings. If an attorney is unavailable when you call, Guadalupe will do her best to assist you and route a message directly to your attorney. This connection to our clients produces better case results. Also fluent in Spanish, Guadalupe assists our clients with referrals for treatment services and attends to a variety of other legal needs.
Making our clients feel comfortable in our office and creating a welcoming environment is one way that I contribute to our team. They need to be comfortable calling and coming in to the office and sharing their concerns with us, and I help create a space where that communication is welcome.